Return/Refund Policy
RETURN/REFUND POLICY
1. Conditions for Returns:
Damaged, defective, or incorrect items should be reported within 7 days of delivery.
Items must be returned within 7 days of delivery, in their original condition (unused, with original packaging, seals, tags, accessories, manuals,).
2. Return Request Process:
If the item doesn't fall under restricted categories, customers can initiate a return request by calling the helpline at 03151456225
The customer service team will guide through the return procedure.
3. Order Cancellation:
Orders can be canceled any time before dispatch by calling the helpline. 03151456225
If the order has been delivered before cancellation, customers can cancel it by not accepting the parcel.
4. Refund Process:
Store Credit: Issued within 1-2 business days after quality check.
Bank Deposit: Issued within 7-12 business days after quality check.
Credit Card Reversal: Issued within 1-3 business days after quality check.
5. Quality Check:
All items sent for return undergo a quality check to ensure they are in the original condition.
Inadequate returns may be sent back to the customer.
Customers seeking to return items have a clear guide on how to proceed, and the timeline for refunds is transparent based on the method of payment. This information should help ensure a smooth returns and refunds process for your customers.
Damaged, defective, or incorrect items should be reported within 7 days of delivery.
Items must be returned within 7 days of delivery, in their original condition (unused, with original packaging, seals, tags, accessories, manuals,).
2. Return Request Process:
If the item doesn't fall under restricted categories, customers can initiate a return request by calling the helpline at 03151456225
The customer service team will guide through the return procedure.
3. Order Cancellation:
Orders can be canceled any time before dispatch by calling the helpline. 03151456225
If the order has been delivered before cancellation, customers can cancel it by not accepting the parcel.
4. Refund Process:
Store Credit: Issued within 1-2 business days after quality check.
Bank Deposit: Issued within 7-12 business days after quality check.
Credit Card Reversal: Issued within 1-3 business days after quality check.
5. Quality Check:
All items sent for return undergo a quality check to ensure they are in the original condition.
Inadequate returns may be sent back to the customer.
Customers seeking to return items have a clear guide on how to proceed, and the timeline for refunds is transparent based on the method of payment. This information should help ensure a smooth returns and refunds process for your customers.